All of us have been affected by the coronavirus (COVID-19) pandemic.

We have missed being able to offer you the treatments that you love, and we are looking forward to seeing you again as soon as possible.

Our priority is to keep you and ourselves as safe as possible, and prior to re-opening the salon we have implemented several changes that we would like to make you aware of. During the time the salon has been shut, Yolanda has completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made a number of changes in the way that we operate that you will notice when you next visit.

Booking Appointments

All appointments must be pre booked in advance, either by phone, email or message through social media.

If any of us feel ill or have symptoms of C0VlD-19, we will self-isolate immediately and not come into the salon. This may mean that we would have to cancel your appointment at short notice. We appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again as soon as we can fit you in.

If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness.

Visiting the Salon

For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not arrive early for appointments as this may mean that you come into contact with other clients who are just leaving. The door will be close, so please ring the bell and one of us will open the door for when we know it is safe to do so.

We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets, door handles etc. are wiped clean using disinfectant products between each client. After each client we are allowing a 15 minute gap to disinfect the areas previous client has been in contact with, and to make sure the clients are not going to cross paths with each other in the salon.

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.

Wherever possible we will utilise environmentally friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection. So, expect to see a load more paper and fewer towels.

You will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use.

We will understand and not be offended if you wish to wear a facemask or wear disposable gloves when you visit the salon and during your treatment is this is appropriate.

Please do not be surprised or upset if we take your temperature when you arrive, and we use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / aprons where appropriate.

We can confirm that the laundering of salon towels and uniforms is a priority we can assure you that all salon laundry is washed at 60 degrees C.

All disposable items are bagged and safely removed from the treatment area between each client.

During your treatment

We understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.

We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments, please let us know and we will do what we can to satisfy you.

After the treatment

In order to avoid handling of cash, we would prefer if you could pay for your treatment by card. The payments will be done in the treatment room, not at the reception. This will ensure that once you are ready you may leave the salon straight away, without pausing at reception to pay.

All these procedures have been implemented for your and our safety. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.